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SHIPPING POLICY

COVID-19 SHIPPING UPDATE: WE ARE STILL DEALING WITH THE GLOBAL PANDEMIC, AND HAVE NOTICED IN SOME LIMITED CASES, DELAYS IN DELIVERY TIMES. WE THANK YOU FOR YOUR CONTINUED PATIENCE AND KIND COOPERATION.

Processing Times: This starts on the day we receive your order until the day it is shipped. This process typically takes 2 - 3 days (depending on the product).   

Delivery Times: This is the number of days, after processing, for your order to show up at your door. 

  • Within US: Typically 4 - 12 days.

  • International: Typically 7 - 20 days.  Please note: austinrhys is not responsible for destination country tax and/or any duty charge that may incur. The customer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country. If the order arrives in your country and

    • The customer refuses to accept the package;

    • No attempt is made in the country of destination to deliver the package;

    • No attempt is made to pick-up your package;

    austinrhys reserves the right to abandon the package(s) and will not be responsible for any refund.

  • Typical total shipping time: Processing to delivery can take between 2 and 3 weeks, however, in most cases, you will receive your order much sooner!

  • Since some of our merchandise ship from our overseas fulfillment centers, please allow up to 7 - 20 days for the delivery of those items. Our product descriptions will always indicate if an item is being shipped from overseas. If multiple items from our overseas fulfillment center are ordered, they may all ship separately.

 Every order is shipped with a tracking number, so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

If you have any further questions please send us an email at customerservice@austinrhys.com. 

*Note: Our collections are carefully curated from multiple designers, vendors and fulfillment centers across the globe, therefore, the above estimated shipping times can vary depending on your location.