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FAQs

HOW QUICKLY WILL MY ORDER BE PROCESSED?

All orders are processed within 3 -7 business days. Standard delivery can take between 5 and 15 business days after your order is processed. Please contact customer service at customerservice@austinrhys.com for more details.

CAN I TRACK MY ORDER?

Yes. A tracking number and shipment confirmation will be provided within 1 - 3 business days after your order has shipped. Please contact us at customerservice@austinrhys.com if it has been more than 7 business days since you've placed your order. 

CAN I CANCEL MY ORDER?

Yes. If you would like to change or cancel your order, please contact customerservice@austinrhys.com within 30 minutes of placing your order. We will do our best to cancel your order. Please keep in mind are unable to cancel your order if it has already entered our shipping process. If your order has already been shipped, please use our easy return system for a full refund or exchange. 

I HAVE ENTERED AN INCORRECT ADDRESS, WHAT DO I DO NOW?

If you have misspelled or auto filled an incorrect address, simply contact us customerservice@austinrhys.com. We can make changes to addresses up to 24 hours after the order was submitted. No refunds can be given if we are notified of a change of address more than 24 hours after an incorrect submission. You will have to place a new order.

WHAT SIZE SHOULD I BUY?

Use our convenient apparel size chart to select the right size for your special child. Simply look for the child's age, height, or weight to ensure that your purchase will be the best fit.

IS MY CREDIT CARD SECURE?

We take the protection of our customers personally identifiable information very serious. All of your credit card information is protected by the industry standard SSL (secure socket layer) encryption. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. 

WHY SHOULD I CREATE AN ACCOUNT? 

Shopping at austinrhys.com is faster and easier when you create an account online. You can track your orders, save addresses, manage your passwords, look up your Gift Card balances, and receive select discount offers. Click here to create your account. It only takes a few minutes and you can update or view your account at any time. The information in your account is completely confidential. Click here for our Privacy Policy.